Wendy’s is the world’s third largest fast food hamburger company and operates both company locations and franchise locations through the United States and other countries as well. The first Wendy’s location was opened by Dave Thomas in 1969 in Columbus, Ohio. Dave’s mission was to open a fast food restaurant that made high-quality food that tasted good and he came up with the phrase “Quality is our recipe.” In 1970, Wendy’s introduced its first pick-up window. After going public, the company started to expand quickly and now you will find locations throughout the entire world. There are currently 6500 franchise and company restaurants in the US and in 25 other countries including Japan, North African, Russia, Argentina, and the Philippines.
Wendy’s is known as a hamburger restaurant but they company serves more than just the hamburger. To keep up with other fast food chains, Wendy’s has added a number of items to their menu. Some of the favorites served include salads, chicken, wraps, chicken strips, Kids’ value meals, fries, sides, and the world famous frosty. With a number of tasty choices made of quality ingredients, Wendy’s has gained a loyal fan following. The recognizable logo and the quality guarantee is what keeps customers coming back for more.
About The Wendy’s Customer Satisfaction Survey
The Wendy’s Customer Satisfaction Survey is a customer feedback questionnaire that was designed by executives with Wendy’s to measure the satisfaction of current customers who have recently visited a store in their area. Fast food chains have grown to be very convenient. Because convenience is so important, fast food has grown to be a very competitive market. To keep up with other large fast food chains, Wendy’s launched their customer satisfaction survey to improve their food and their service throughout the nation. The first and main purpose of the survey is to gauge the satisfaction levels of actual customers who frequent Wendy’s so management can learn from the experiences and make changes if necessary. By reviewing the answers on the survey, management can come up with new ways to attract customers and effective ways on how to retain their customers so everyone is satisfied when they visit. Wendy’s management sat and constructed all of the questions to address different areas of the business. By answering all of the questions, the company can make great changes that will benefit the customer.
By participating in the survey offered by Wendy’s, you have the opportunity to express your opinion where it will be heard. The last thing that customers think about when they visit a fast food chain is that their opinion matters. When an establishment is dedicated to getting the customers in and out, the last thing you might expect is that management wants to hear about the customer’s short experience after the fact. This is why Wendy’s now offers the www.Talktowendys.com online survey. With the online survey, actual customers can log on to the website and fill out questions in the comforts of their own home. When the customers fill out the questions, they do not have to worry about confrontations when you had a poor experience. If you were happy with your experience then you can show your appreciation to management so the staff members are recognized. The company also leaves a space in the survey where customers can type their own statements and their own suggestions on how to improve services.
Survey Incentives that Encourage Customers to Complete the Wendy’s Customer Satisfaction Survey
Now that you know why the company has taken time away from marketing and other campaigns to launch the survey website, you might be wondering why you should take time out of your busy life to submit your feedback. When you go to a fast food restaurant you visit the restaurant for convenience. This means that you might not have time to cook dinner or to go shopping for groceries. If your time is valuable, you might not think you have time to complete the survey. The main incentive to filling out the survey is that you will have an opportunities to have your opinion heard without having to track down managers or supervisors.
While this is incentive enough for some, others would like a reward for their time. If you enter your email address, you will be given a code to validate your receipt as a coupon that you can use the next time you visit a Wendy’s company or franchise location. Make sure you provide an accurate email address so you receive the email you need to save money on your next purchase. If you are satisfied, you should have no reason not to want a coupon for your next visit. Make sure you review the rules for the coupons located in the fine print so you understand when it can be redeemed.
How to Participate in the Wendy’s Customer Satisfaction Survey?
Now that you understand why the company offers the survey and why you should dedicate just five minutes of your time to complete the survey, you need to know how to complete the survey. Make sure you review all of the requirements and the step-by-step instructions guide so you can receive your coupon and you can tell about your recent experience to a Wendy’s location.
You Will Need:
- You must be at least 18 years of age or older.
- You must have access to a computer with an Internet connection so you can access the official survey website.
- You will need to have your receipt handy as you will need the 8 digit store number located on the receipt to access the survey questions.
- You must complete the survey by the invitation expiration date.
Steps To Do Survey:
- Visit the guest satisfaction survey website (see Related Link to find the website address).
- Select your language and the country where the store was located. Enter your email address to receive your coupon.
- Press “Take Survey” and answer all of the questions.
- Leave suggestions and comments.
- Submit your survey and check your email for a validation code.
1. Official Wendy’s Survey Website:
2. Wendy’s Homepage:
3. Wendy’s Questions and Comments: